Cannot update os

[lmr287]

Ive got a notice to update the os but when its ready to install I get a dialog box saying "please connect your device to an external power source." I have it connected an it shows its charging but the dialog box keeps popping up every time I hit the update system button.

[Ads]

[rtmaston]

well the problem i have is its updates but it remain in the service station.well you could try and go to setting and apps and last tab all.force stop and clear data and cache.make sure its. plugged in and go to service station should be nothing there.then check for updates.hope this help and work.good luck

[panda]

Hi lmr, welcome to the forum! How charged is your Thrive? Android has a minimum level, I believe 40%, before it will proceed. Otherwise a device could possibly brick itself by losing power during an upgrade.

Keep in mind, though, that if you upgrade your Thrive 7 to ICS, there is no way to root it. Someone was asking about that earlier. Upgrading a Thrive 7 or Thrive 10 to ICS will lock the bootloader, and on the Thrive 7, there's no method of uninstalling ICS or going back to Honeycomb.

[zodiac]

Ive got a notice to update the os but when its ready to install I get a dialog box saying "please connect your device to an external power source." I have it connected an it shows its charging but the dialog box keeps popping up every time I hit the update system button.

I have exactly the same problem. I've seen the problem mentioned on a Toshiba forum, too. I'm running ICS on a Toshiba Excite 7.7 and would like to update to JB. I'd guess that the problem on the Thrive 7 has the same cause (and solution, I hope).

It appears to me to be either a bug in Service Station or a failure of ICS to report the battery status properly to Service Station. Is there another app that I can use instead of Service Station to install the upgrade on an unrooted tablet, or has the problem been resolved some other way?

[zodiac]

I solved the problem! Apparently the Excite 7.7 can detect whether or not the charger connected to it is the one that was made for it. I had the tablet plugged into a charger for an iPad. It worked fine as a charger, but I couldn't perform the upgrade to Jellybean with it. When I plugged the charging cable into the charger that came with the Excite 7.7 I quit getting the "please connect your device to an external power source" message and was able to upgrade.

[rosalie]

Glad to hear that you figured it out, zodiac. Yeah, I've found out that it pays to always use a device's OEM cable when performing such operations. Thanks for the reminder

[ttmoo]

Posts 4, 5, and 6 don't belong in this section since they are for the Excite model.
If a moderator could move them to another section it would keep this one clean.